All SOG products are guaranteed against defects in workmanship and materials for the life of the original purchaser. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear that might occur. All guarantee claims should be sent directly to SOG Specialty Knives, Inc. U.S. claims should be prepaid insured. International claims should write or call for information.
All Fusion by SOG products are guaranteed against defects in workmanship and materials for one year from date of purchase. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear and tear that may occur.
All guarantee claims should be directed to the factory. U.S. claims should be sent prepaid and insured. For international claims, call or write SOG's Warranty Department for information.
SOG reserves the right to the repair or replacement of a product at our discretion.
Examples of Non-Warranty Items:
Broken or bent knife tips, tool components, sheaths/pouches (if sheaths are determined to fall under warranty, they are warranted separately from the knife/tool), thumbstuds, bent/broken knife clips, dull/chipped knife blades, blade/tool coatings, Kraton slabs.
Rusting of Carbon, Stainless Steel, & TiNi
Sheaths and pouches are not covered under this warranty. Cases of surface rust, bent and broken knife tips, and coatings are also not covered under this warranty.
When returning product, please do the following:
Include a brief note inside your package stating what you are returning, the claimed defect, and how it failed
On that note, put your name, return address, daytime phone number, and your email address
Insure your package for the full retail value of the contents
Send all warranty claims to:
SOG Specialty Knives & Tool, Inc.
Attn: Warranty Department
6521 212th St. SW
Lynnwood, WA 98036
USA
Please Note: SOG offers sharpening services for our products at the minimal charge of $9.00 (serrations cannot be restructured). Fees on other items sent in for services that are non-warrantable are based on shop time and materials.
For any questions, either call, fax or email SOG's Warranty Department at:
Phone: 425.771.6230
U.S. Toll Free: 888.SOG.BEST (764.2378)
FAX: 425.771.7689
Email: warranty@sogknives.com
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